Things are going to go wrong in any company, but its how they handle it that counts. I did speak to a consultant via chat and they were kind enough to offer me some credits. I would urge Amazon to warn customers of a possible delay in the future. The app continued to indicate that the package would be delivered that evening, however, that night it changed to “Delayed”. My only criticism is to manage customer’s expectations. There are other compensations that you may be offered such as a one-month extension on your Amazon Prime subscription or credit on your Amazon account which you can use towards your next order. If the reason for the delay is unreasonable, t hey might be able to offer a refund on your delivery charges. When you chat with the friendly Amazon staff, t hey’ll find your order and give you any updates on why the package was not delivered. Here is what you need to do if everything is in order and the delivery is still late: Everything is fine, but the Amazon order is still late – now what? I understand this as that is something that they can’t control and Amazon will not risk the lives of their people if the weather is dangerous. The guarantee does not apply if a delivery is missed due to weather issues.
The “order within” countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown.
Therefore, when they guarantee delivery, I have come to expect that it will arrive by that date. The problem with Amazon is that they get their deliveries more right than wrong.
That not only threw off the schedule but put the entire project at risk. Recently I had an issue where there was a guaranteed delivery date and time, and the package never arrived. I choose an item, and it magically arrives a few days later at my house sometimes it arrived on the same day.
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